# The extension popup is not working and the sidebar disappears

**Background:**

With the recent update to Chrome version 116, some of the fundamental components our extension relies on have been deprecated. As a result, many of our customers are experiencing an issue where the sidebar is not visible.

**Temporary Solution:**

While we are working on a more permanent fix, you can follow the steps below as a temporary workaround. Please note that this is a stopgap measure, and we are working diligently to resolve the issue as soon as possible. We have spoken to the Chrome team and they have confirmed that these deprecated components will not be returning.

Therefore, we need to update our technical infrastructure. If you follow the method below, you will be able to use the extension without issues. This problem only arises when you close Chrome or restart your computer. While the solution is straightforward, unfortunately, you will have to repeat it every time you close Chrome.

{% embed url="<https://r2.primelister.com/ReActivate-PrimeLister.mp4>" %}

<mark style="color:red;">**Please remember to refresh your marketplace page. For instance, if you're using Mercari or Poshmark, after reactivating PrimeLister, make sure to refresh the page.**</mark>

We apologize for any inconvenience this may cause, and we appreciate your patience as we work to resolve this issue. Thank you for your continued support.

If you require further assistance or have any questions, please [click here](mailto:support@primelister.com) for support.


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