Knowledge Base
  • 💻Getting Started
    • How to Install PrimeLister Extension on Chrome
    • Number of Tasks Available for Free in Trial Version
    • How to Connect Different Marketplace Accounts to PrimeLister
    • How to Re-install PrimeLister Extension on Chrome
    • How to Uninstall PrimeLister Extension from Chrome
    • Use Same Account on Different Devices
  • ⚙️Account & Subscription
    • How to Verify Email Address to Activate PrimeLister Account
    • How to Start Subscription
    • How to Resolve Issues When Credit Card Fails
    • PrimeLister Refund Policy
    • How to Cancel Subscription
    • How to Apply Discount Coupons
  • 🤖Features
    • Cross-lister Tool
      • Auto Delisting
      • Relist
        • How to Bulk Relist on Poshmark
        • How to Schedule Relist on Poshmark
        • How to Relist on Mercari
        • How to Schedule Relist on Mercari
        • How to Relist Items on Instagram
      • Import
        • How to Import Poshmark Listings on Inventory Panel
        • How to Import a Poshmark Listing to PrimeLister Inventory Panel
        • How to Import Mercari Listings on Inventory Panel
        • How to Import a Mercari Listing to PrimeLister Inventory Panel
        • How to Import an Instagram Listing to PrimeLister Inventory Panel
        • How to Import eBay Listings on Inventory Panel
        • How to Import Items from Etsy to PrimeLister Inventory Panel
        • How to Import Etsy Listings on Inventory Panel
        • How to Import a Facebook Marketplace Listing to PrimeLister Inventory Panel
        • How to Import Facebook Marketplace Listings on Inventory Panel
        • How to Import Depop Listings on Inventory Panel
        • How to Import Items from Depop to PrimeLister Inventory Panel
        • How to Merge Listings on Inventory Panel
        • How to Add Tags and Groups to Your Listings
        • How to Import Mercari Listings on Inventory Panel
      • Cross-list
        • Poshmark
          • How to Cross-list Items from Poshmark to Mercari
          • How to Cross-list Items from Poshmark to eBay
          • How to Cross-list Items from Poshmark to Facebook Marketplace
          • How to Cross-list Items from Poshmark to Etsy
          • How to Cross-list Items from Poshmark to Instagram
          • How to Cross-list Items from Poshmark to Depop
        • Mercari
          • How to Cross-list Items from Mercari to Poshmark
          • How to Cross-list Items from Mercari to eBay
          • How to Cross-list Items from Mercari to Facebook Marketplace
          • How to Cross-list Items from Mercari to Etsy
          • How to Cross-list Items from Mercari to Instagram
          • How to Cross-list Items from Mercari to Depop
        • eBay
          • How to Cross-list Items from eBay to Poshmark
          • How to Cross-list Items from eBay to Mercari
          • How to Cross-list Items from eBay to Facebook Marketplace
          • How to Cross-list Items from eBay to Etsy
          • How to Cross-list Items from eBay to Instagram
          • How to Cross-list Items from eBay to Depop
          • How to Keep Current Listing ID on eBay
          • How to Switch to Business Tool on eBay For Using The New Listing Tool
        • Facebook Marketplace
          • How to Cross-list Items from Facebook Marketplace to Poshmark
          • How to Cross-list Items from Facebook Marketplace to Mercari
          • How to Cross-list Items from Facebook Marketplace to eBay
          • How to Cross-list Items from Facebook Marketplace to Etsy
          • How to Cross-list Items from Facebook Marketplace to Instagram
          • How to Cross-list Items from Facebook Marketplace to Depop
        • Etsy
          • How to Cross-list Items from Etsy to Poshmark
          • How to Cross-list Items from Etsy to Mercari
          • How to Cross-list Items from Etsy to eBay
          • How to Cross-list Items from Etsy to Facebook Marketplace
          • How to Cross-list Items from Etsy to Instagram
          • How to Cross-list Items from Etsy to Depop
        • Instagram
          • How to Cross-list Items from Instagram to Poshmark
          • How to Cross-list Items from Instagram to Mercari
          • How to Cross-list Items from Instagram to eBay
          • How to Cross-list Items from Instagram to Facebook Marketplace
          • How to Cross-list Items from Instagram to Etsy
          • How to Cross-list Items from Instagram to Depop
        • Depop
          • How to Cross-list Items from Depop to Poshmark
          • How to Cross-list Items from Depop to Mercari
          • How to Cross-list Items from Depop to eBay
          • How to Cross-list Items from Depop to Facebook Marketplace
          • How to Cross-list Items from Depop to Etsy
          • How to Cross-list Items from Depop to Instagram
        • Inventory Panel
          • How to Cross-list Items to Poshmark on Inventory Panel
          • How to Cross-list Items to Mercari on Inventory Panel
          • How to Cross-list Items to Facebook Marketplace on Inventory Panel
          • How to Cross-list Items to Etsy on Inventory Panel
        • How to Change Task Interval
      • Duplicate
        • How to Duplicate Mercari Listings on Inventory Panel
        • How to Duplicate Listings on Mercari
      • Delete
        • How to Delete Listing on Poshmark
        • How to Delete Listing on Mercari
        • How to Delete Listing on Etsy
        • How to Delete an Item on Instagram
        • How to Delete Listing on Depop
        • How to Bulk Delete Items on Inventory Panel
      • Delist
        • How to Delist an Item on Poshmark
        • How to Delist an Item on Mercari
        • How to Delist an Item on Etsy
        • How to Delist an Item on Instagram
      • Offer
        • How to Send Bulk Offers on Mercari
    • Poshmark Automation Tool
    • 📨Auto Send Bulk Offers to Likers
    • Relister Tool
  • 👥Affiliate Program Guide
  • 🤔FAQ
    • Transition to PrimeLister Extension V2: Superior Performance and New Features Await
    • How Do I Get Help?
    • Can I Use PrimeLister on My Phone or Tablet?
    • How Much Does It Cost?
    • Does PrimeLister Support Poshmark Canada?
    • Will my Seller Account Have the Risk to Get Banned?
    • How do I Upgrade to Paid Plan or Downgrade Plan?
    • Can I Use Coupon Codes on Yearly Plans?
    • How Do I Keep My Credit Card Information Safe?
    • What Permissions Does PrimeLister Use?
    • How do I Disable Sleep Mode on MacOS?
    • How do I Disable Sleep Mode on Windows?
  • 🆘Troubleshooting
    • Resolving eBay Login and Connectivity Issues
    • Missing Configuration in Script
    • Task Timeout
    • Quota Exceeded
    • Mercari Requires a Credit Card Information, Please Add Credit Card Information
    • Listing is not Available in Your Region
    • Capture Operation Timed Out
    • Unable to Contact API & Unable to Process Your Request
    • Account Connection Failed
    • An Exception Occurred
    • Delete Operation Timed Out
    • Something Went Wrong
    • Oops, an Error Has Occurred. Please Try Again.
    • Sorry, Please Try Again Later
    • Form Was Not Loaded
    • Smart Pricing Floor Price Needs to be Between $X and $Y
    • Cache Quota Exceeded
    • Account Blocked
    • Task Was Executed Too Fast
    • Missed Task
    • Currently You are Limited to X Listings. This will be Increased as You Complete More Sales.
    • Your item could not be listed due to an error. Please try listing the item again.
    • Subscription Expired
    • As You Have Previously Violated Our Terms of Service, We Have Limited Your User Privileges
    • Your Description Needs to be at Least 5 Words
    • Your Account Has Been Temporarily Suspended
    • Re-list Action is Currently not Supported for Marketplace
    • PrimeLister is Not Working in Tabs Minimized or in The Background
    • This Listing Has an Active Offer
    • Please Re-install PrimeLister Extension
    • Category Missing/Deleted from Mercari
    • Mercari Window Must be in The Foreground to Proceed
    • Source Listing is not Found
    • Please Login to Marketplace Website
    • This listing has been sold, removed, or deleted so we cannot continue to relist processing.
    • This listing has been removed or deleted so we cannot continue cross-post processing.
    • Poshmark does not allow you to make more shares because you have made too many shares today. Please
    • User closed tab unexpectedly
    • Listing publish limit reached maximum. Please try again later.
    • Sorry! You cannot currently perform this request.
    • How to Solve Poshmark Login Problems: A Step-by-Step Guide
    • The extension popup is not working and the sidebar disappears
    • This listing is not for sale. Therefore, the relist task could not be performed.
  • Leave Feedback & Suggest a Feature
  • Contact Us
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Was this helpful?

  1. Troubleshooting

Account Connection Failed

PreviousUnable to Contact API & Unable to Process Your RequestNextAn Exception Occurred

Last updated 3 years ago

Was this helpful?

"Account Connection Failed" error is given when something goes wrong at the end of or . This error is temporary.

How to resolve this error?

This error will be solved by itself when you try again after some time. When it does not get solved for a long time, try to add a new listing manually and get in touch with platform officials (from Mercari or Poshmark) if you still get the same error.

🆘
Mercari.com
Poshmark.com