PrimeLister Refund Policy

At PrimeLister, we are committed to ensuring that our customers receive the highest quality service. We strive to balance a fair refund process for genuine issues with measures that protect our business from potential abuse. The following policy outlines the procedures and conditions for refund requests, from general principles to specific guidelines. By subscribing to PrimeLister, you agree to the terms outlined in this Refund Policy.

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1. Requesting a Refund:

If you meet our refund eligibility criteria outlined below, send us an email to [email protected] with the subject "Refund". Include your PrimeLister account email and a detailed description of the issue.

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1. Refund Eligibility Criteria:

Refunds will be granted only under the following conditions:

• Unconditional Refund Eligibility Window:

  • First-Time Subscriptions: For first-time subscriptions, whether monthly or annual, a full refund is available if requested within the first 48 hours of payment.

  • Repeating Subscriptions:

    • Monthly Subscriptions: A full refund is available if requested within the first 48 hours of payment.

    • Annual Subscriptions: A full refund is available if requested within 7 days of the renewal payment.

• Refunds for Platform Issues: If PrimeLister fails to function due to documented technical difficulties or platform issues, you may be eligible for a refund. You must provide supporting evidence (e.g., screenshots, and error logs) when submitting your refund request. The refund amount will be prorated to account for the service already consumed.

• Prorated Refunds: Refunds will only cover the unexpired portion of your subscription from the refund request date onward. In cases of technical issues or high usage, the refund amount will be prorated to account for the service already consumed.

• Refund Limited to Last Billing Cycle: If a refund is requested for multiple billing cycles, only the most recent billing cycle will be considered for a refund, subject to the applicable refund criteria below.

• Exclusions:

  • Refunds for Personal Reasons: Refunds will not be provided for cancellations based on personal reasons (e.g., choosing to stop reselling).

  • No Refunds for Used Service Periods: Refund requests for days or months already used before the refund request or occurring after the refund request during the evaluation period will not be eligible.

  • Feature Usage Refund Restriction: An unconditional refund will not be granted in cases where service features have been actively used.

  • International Transaction Fees: PrimeLister does not charge international transaction fees. These fees are applied by your bank or payment provider when processing cross-border payments. We are not responsible for these fees and will not provide refunds or adjustments.

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1. Refund Process

   1. Submission: Send us an email to [email protected] with the subject "Refund," including your PrimeLister account email and the reason for your refund request.

   2. Evaluation: Our support team will review your refund request, and verify the eligibility.

   3. Processing: Approved refunds will be credited back to your original payment method within 5–10 business days.

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1. Free Trials

Refunds are not relevant to the free trial because no payment details are required, and no charges apply. The trial ends automatically unless you choose to subscribe to a paid plan.

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1. Dispute Clause

Payment disputes via financial institutions for non-fraudulent reasons are not accepted and may result in suspension or legal action. Any refund request will be put on hold if a dispute is filed for the same payment by the customer through their financial institution.

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1. Amendments and Updates

PrimeLister reserves the right to modify or update this Refund at any time. Any changes will be posted on our website and become effective immediately upon posting.