# Auto Delisting

### Overview

PrimeLister's auto-delist feature automatically removes listings across multiple marketplaces when an item is sold. This documentation covers the feature's prerequisites, supported platforms, and important limitations.

### 📢 Important Note

Only **new orders** after enabling automation will appear in your Orders page.

### ⚙️ Prerequisites

1. Navigate to your [My-Shops page](https://app.primelister.com/my-shops)
2. Enable the desired auto-delist options for your connected marketplaces

{% embed url="<https://youtu.be/UWz_7aMPTDg>" %}

### 🛍️ Supported Marketplaces

| **Marketplace** | **Automatic Sales Detection (Source)** | **Automatic Delisting (Target)** | **Bundle/Case** |
| --------------- | -------------------------------------- | -------------------------------- | --------------- |
| Poshmark        | ✅                                      | ✅                                | ✅               |
| Etsy            | ✅                                      | ✅                                | ✅               |
| Mercari         | ✅                                      | ✅                                | ❌               |
| Depop           | ✅                                      | ✅                                | ✅               |
| eBay            | ✅                                      | ✅                                | ✅               |
| Grailed         | ❌                                      | ✅                                | ✅               |
| Shopify         | ❌                                      | ✅                                | ✅               |
| Facebook        | ❌                                      | ❌                                | ❌               |

Currently, automatic sales detection is supported on:

* ✅ Sales Detection: Poshmark, Mercari, eBay, Etsy, Depop
* ✅ Auto-Delist works on: Poshmark, Mercari, eBay, Etsy, Depop, Grailed, Shopify
* ❌ Not supported: Facebook Marketplace (manual deletion required)

Note: While the auto-delist feature will trigger across all linked marketplaces, the Orders page will display orders from Poshmark, eBay, Etsy, Mercari, and Depop. Mercari bundles are not supported for now.

### ⚠️ Important Limitations

#### Multiple Quantities

The auto-delist feature has specific limitations regarding items with multiple quantities:

1. PrimeLister cannot automatically delist or adjust items that have multiple sizes.
2. For items with multiple quantities:
   * The system will mark these items as "<mark style="color:orange;">**Action Required**</mark>" status
   * You will need to manage these items manually
   * You can view all skipped items in the Orders page under the "Related Items" section
3. The auto-delist feature will not trigger if:
   * The sold item has multiple quantities
   * Any linked item associated with the sold item has multiple quantities

### ☁️ Cloud-Based Processing

PrimeLister operates as a cloud service to manage your marketplace operations:

* **How It Works**:
  * The extension stores your marketplace cookies securely through the My-Shops page
  * All auto-delist operations run on cloud servers
  * Your computer does not need to be turned on for the service to work
* **Cookie Management**:
  * Invalid cookies are the only reason auto-delist might pause
  * If this happens:
    1. Simply visit and log in to the affected marketplace
    2. Your cookies will automatically update
    3. Use the Orders page's manual delist buttons to quickly process any missed items

### 📊 Monitoring and Management

1. Navigate to the Orders page
2. Check the "Related Items" section for:
   * Successfully delisted items
   * <mark style="color:orange;">**Action Required**</mark> items requiring manual attention
   * Status updates across all connected marketplaces

#### Related Items Processing

The system handles related items based on several conditions:

1. Order Detection:
   1. When a sale is detected, the system first checks your inventory
   2. Items must be properly mapped in your inventory for auto-delist to function

      <div align="left"><figure><img src="https://2694965679-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6RIJU8HpzCXLZBS9jJ6%2Fuploads%2F4a2eMukEkKPG5ncfjhYw%2FScreenshot%202025-01-10%20at%203.57.00%E2%80%AFPM.png?alt=media&#x26;token=622dc536-fd5f-4728-a0ab-881099380ce9" alt="" width="563"><figcaption></figcaption></figure></div>
2. Failed Delist Retry:
   * When PrimeLister attempts to delist an item but fails:

     * The failed attempt will be logged in the Related Items section
     * A "Delist" button will appear next to the failed item
     * You can manually trigger the delist process again using this button

     <figure><img src="https://2694965679-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FG6RIJU8HpzCXLZBS9jJ6%2Fuploads%2FWgCSDHjut0D1R91qBmxJ%2FScreenshot%202025-01-10%20at%204.00.25%E2%80%AFPM.png?alt=media&#x26;token=1a0c6675-1024-4248-815d-163b43dcd2b8" alt=""><figcaption></figcaption></figure>

#### Status Tracking

* Successfully delisted items will be marked as <mark style="color:green;">**Succeded**</mark>
* Items requiring manual attention will be marked as <mark style="color:orange;">**Action Required**</mark> or <mark style="color:red;">**Failed**</mark>


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