> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/subscriptions/billing-and-payments.md).

# Billing and payments

Manage PrimeLister payments on Plans & Billing. Add or change your card, download invoices, understand your charges and fix a failed card payment.

You manage all payments on **Account > Plans & Billing**. Add a card, download invoices or fix a failed payment.

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2F3P15REAImzclXztJH8u8%2Fplans-billing-page.png?alt=media&#x26;token=14c0a0e0-7294-4812-8ce4-c42d0295a6e0" alt="Plans &#x26; Billing tab with Your Subscriptions, Payment Method with New Card, and Invoice History" width="728"><figcaption><p>Your plans, card and invoices on Plans &#x26; Billing</p></figcaption></figure>

## How PrimeLister billing works

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2Fzerb2ACyqkZO9K16BpFZ%2Fsubs-separate.png?alt=media&#x26;token=cdeede63-130e-48cc-a3be-b2c92ba5352f" alt="Diagram: every PrimeLister product is its own subscription. Five cards for Crosslister Tool, Poshmark Automation, eBay Automation, Depop Automation and Mercari Automation, each with a 7-day free trial, Subscribe Now and Cancel Plan. There is no bundle and no combined price" width="728"><figcaption><p>Each product is its own subscription</p></figcaption></figure>

* **Separate subscriptions**: each product is its own subscription.
* **Start one at a time**: you start each one on its own with **Subscribe Now** on its card.
* **Cancel one at a time**: you cancel each one on its own. Cancelling one plan does not change your other plans.
* **No bundle**: there is no bundle or combined price. If you see two charges, you are subscribed to two products.

{% hint style="warning" %}
**Automation prices are for 1 store or closet.** More stores or closets raise that plan's price. See [Connect more stores or closets](/subscriptions/change-your-plan.md#connect-more-stores-or-closets).
{% endhint %}

{% hint style="success" %}
**Tip:** When a trial or subscription ends, **nothing is deleted**. Subscribe again and everything is where you left it.
{% endhint %}

## Find your plans and invoices

Go to **Account > Plans & Billing**. Under **Your Subscriptions**, each product has its own card. Each card shows **Status**, **Quota Status**, **Created on** and, on a trial, **Expires**. **Invoice History** is on the right.

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2FX86pPn0EptWIGkPjhVaZ%2Faccount-plans-billing-full.png?alt=media&#x26;token=c462c323-b21d-411e-a89a-0a15a6232ade" alt="Account > Plans &#x26; Billing with Your Subscriptions: Crosslister Tool, Poshmark Automation and eBay Automation cards, each with its own Subscribe Now, marked" width="728"><figcaption><p>Each product has its own card on Plans &#x26; Billing</p></figcaption></figure>

## Manage your plan

* **Start a subscription or change my plan**: see [Subscribe and change your plan](/subscriptions/change-your-plan.md).
* **Switch between monthly and yearly**: click **Update Plan** on the product's card. Unused time is added to your account as **balance** for future payments.
* **Cancel**: see [Cancel your subscription](/subscriptions/cancel-your-subscription.md).
* **Add or change my card**: use **Payment Method** on **Plans & Billing**.
* **Download an invoice**: scroll to **Invoice History**.
* **Prices**: see [Choosing a plan](/subscriptions/choosing-a-plan.md).

## Payment methods

* **Accepted cards**: Visa, Visa Debit, Mastercard, Discover, JCB and American Express.
* **Secure payments**: payments are handled by Stripe. PrimeLister never stores your card details.
* **International transaction fee**: if you see one on your statement, it comes from your bank, not PrimeLister.

## My card payment failed

Most failed payments are blocked by the bank. Find your case below.

### Card blocked for online or international payments

**Fix:** Turn on online and international payments with your bank.

### Bank flagged the payment as fraud

**Fix:** Call your bank, approve the PrimeLister charge, then try again.

### Not enough limit (common with virtual cards)

**Fix:** Set the card limit above the payment amount.

### 3D Secure check failed

**Fix:** Enter your card again while completing the payment. A card is only saved after a payment goes through.

If none of these fixes it, chat with our team and we look into it with you.

## Refunds

See our [Refund policy](/subscriptions/refund-policy.md).

**Need help?** [Chat with our team](/help-center/contact-support.md) in the [**PrimeLister app**](https://app.primelister.com).