> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/crosslister-tool/connect-your-stores.md).

# Connect your stores

Connect your marketplaces to PrimeLister Crosslister Tool on the My Shops page: how each store connects, what each status means and how to add more accounts.

In PrimeLister Crosslister Tool, you connect every marketplace you sell on from the [**My Shops page**](https://app.primelister.com/my-shops). Once a store shows **Connected**, PrimeLister can sync, crosslist and delist on it for you.

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2FvkimlwBP8YWaQvLhk4tB%2Fxl-myshops-connect.png?alt=media&#x26;token=1e181f8e-13d2-4754-87f5-3a4d386b8c60" alt="My Shops page with the All Shop Connections table for eBay, Shopify, Poshmark (US), Poshmark (CA), Mercari, Depop, Grailed and Facebook, with the Connect All button and the three-dot menu in ACTIONS marked" width="728"><figcaption><p>The My Shops page</p></figcaption></figure>

{% hint style="warning" %}
**Use a computer with Google Chrome.** Poshmark, Mercari, Depop, Etsy, Facebook Marketplace and Grailed connect through your Chrome login. Install the [PrimeLister Chrome extension](/getting-started/chrome-extension.md) first and connect from the same Chrome.
{% endhint %}

## How to connect a store

{% stepper %}
{% step %}

### Open My Shops

Go to the [**My Shops page**](https://app.primelister.com/my-shops). Each marketplace has its own row in **All Shop Connections**.
{% endstep %}

{% step %}

### Click Connect

In the **ACTIONS** column, click the three-dot menu and pick **Connect**.

* **eBay** (**Official API**): sign in to eBay and approve PrimeLister.
* **Shopify** (**Official API**): enter your store domain and authorize PrimeLister. See [Connect Shopify](#connect-shopify).
* **Every other marketplace** (**Extension**): log in on the page that opens in a new tab. PrimeLister picks up the connection.
  {% endstep %}

{% step %}

### Check that the store name shows

A connected store shows your store name in **SHOP** and **Connected** in **STATUS & LAST ACTIVITY**. Repeat for each marketplace.
{% endstep %}
{% endstepper %}

{% hint style="success" %}
**Tip:** Click **Connect All** at the top of the table to check every connection at once. You then see "All connections successfully checked".
{% endhint %}

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2FBEiThfFECsEHTMWZ4y0B%2Fxl-connect-shops.gif?alt=media&#x26;token=52a0d484-abc9-428a-98fa-a448bd4d2dac" alt="Clicking Connect All on My Shops, the All connections successfully checked message, then Connect in the three-dot menu of an unconnected store" width="728"><figcaption><p>Connect All and Connect</p></figcaption></figure>

## What each connection status means

* ✅ **Connected**: ready to use. Nothing to do.
* **Unconnected**: not connected yet. Click the three-dot menu, then **Connect**.
* **Connection Error** ("Connection failed. Please reconnect."): click **Reconnect**. For an extension marketplace, log in to it in Chrome first.
* **Selection Required**: eBay is connected, but a business policy is not selected. Click **Select Policy** and pick your policies in **Inventory Settings**. Hover the info icon to see which one is missing.

{% hint style="info" %}
**Still showing an error?** Log out of that marketplace in Chrome, log back in, then click **Connect All**. See [Crosslister troubleshooting](/crosslister-tool/crosslister-troubleshooting.md).
{% endhint %}

## What each column shows

* **PLATFORM & CONNECTION**: the marketplace and how it connects. **Official API** (eBay, Shopify) means you approve PrimeLister on the marketplace. **Extension** (all others) means PrimeLister uses your Chrome login, so stay logged in there.
* **SHOP**: your store name once connected.
* **STATUS & LAST ACTIVITY**: the status, when it last synced and what to do if something is wrong.
* **AUTO DELIST**: turns Auto Delist on or off for this store.
* **ACTIONS**: the three-dot menu.

## The three-dot menu

{% columns %}
{% column width="50%" %}

* **Connect**: connects an unconnected store.
* **Reconnect**: connects a store again, for example after you logged out.
* **Add eBay account** / **Add Shopify store**: connects another eBay account or Shopify store.
* **Switch Account** (eBay, Shopify): picks the default account. PrimeLister works on the default account.
  {% endcolumn %}

{% column width="50%" %}

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2FSdHYrFeDJaViqdbATlfY%2Fxl-my-shops-ebay-menu.png?alt=media&#x26;token=97b77a38-f1f5-42d4-8163-d2784d5dfdb7" alt="eBay row three-dot menu on My Shops open with Re-Connect, Add eBay account and Switch Account"><figcaption><p>The eBay menu</p></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

## Connect more than one account

One PrimeLister account holds all your stores and closets. Paid plans have no limit on how many you connect.

* **eBay and Shopify**: click **Add eBay account** or **Add Shopify store** in the row's three-dot menu, then **Switch Account** to pick the default. Crosslisting, sync and other tasks run on the default account.
* **Poshmark**: **Poshmark (US)** and **Poshmark (CA)** each have their own row, so you can connect both.
* **Marketplaces that connect through Chrome**: PrimeLister uses the account you are logged in to in Chrome. To use another account, log in to it in Chrome, then click **Reconnect**.

## Connect Shopify

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2FfpZCNCwaRWtWOcwD7tXi%2Fxl-shopify-connect.gif?alt=media&#x26;token=e4e0230d-5c5f-4c5c-950c-4988b7fe5a94" alt="Connecting a Shopify store on My Shops: Connect, entering the store domain, approving PrimeLister AI Studio on Shopify and the Shopify row showing Connected" width="728"><figcaption><p>Connecting Shopify</p></figcaption></figure>

{% stepper %}
{% step %}

### Click Connect on the Shopify row

On [**My Shops**](https://app.primelister.com/my-shops), open the three-dot menu on the **Shopify** row and click **Connect**. The **Connect your Shopify store** dialog opens.
{% endstep %}

{% step %}

### Enter your store domain

Type your store name in **Store domain**, the part before **.myshopify.com**.

Not sure? Click **Where do I find my store name?**. In your [Shopify admin](https://admin.shopify.com), it is the part after **admin.shopify.com/store/** in the address bar. You can also paste the whole URL.

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2F8hwhr7oJsIIeNvwMnM4P%2Fxl-shopify-connect-full.png?alt=media&#x26;token=dab6f322-d468-4d58-aa82-1492b17abbee" alt="My Shops page with the Connect your Shopify store window open and the Store domain field with .myshopify.com marked" width="728"><figcaption><p>Connect your Shopify store</p></figcaption></figure>
{% endstep %}

{% step %}

### Authorize PrimeLister on Shopify

Click **Connect**. In your Shopify admin, approve the **PrimeLister AI Studio** app (or **Update data access** if it was installed before). Back on My Shops, the Shopify row shows your store name, **Connected** and **Last synced: just now**.

Seeing "This Shopify store is already linked to another user"? That store is connected to another PrimeLister account. [Chat with our team](/help-center/contact-support.md) to unlink it, then connect again.
{% endstep %}
{% endstepper %}

## Turn on Auto Delist

Switch on **AUTO DELIST** for each connected store. When an item sells on one store, PrimeLister delists its copies on your other stores. The switch is greyed out until the store is connected. See [Auto Delisting](/crosslister-tool/auto-delisting.md).

## Good to know

* **One PrimeLister account per marketplace account**: each marketplace account can be connected to only one PrimeLister account.
* **Shipping comes next**: after you connect, set up your Shipping Profiles. See [Shipping Profiles](/crosslister-tool/inventory-settings.md#shipping-profiles).

## FAQ

### Why doesn't my closet from Poshmark Automation show up here?

Crosslister Tool is its own subscription with its own connections. Stores connected in Poshmark, eBay, Depop or Mercari Automation must be connected again on this page.

### Do I need a second PrimeLister account for another store?

No. One PrimeLister account holds all your stores and closets, and paid plans have no limit on how many you connect.

### What happens to my inventory if a store disconnects?

Nothing is deleted. The listings already in your PrimeLister inventory stay there. Click **Reconnect** to connect the store again.

## Next step

Your stores are connected. Next, set up [Inventory Settings](/crosslister-tool/inventory-settings.md) so every crosslist has its Shipping Profiles and eBay business policies.

**Need help?** See [Crosslister troubleshooting](/crosslister-tool/crosslister-troubleshooting.md) or [chat with our team](/help-center/contact-support.md) in the [**PrimeLister app**](https://app.primelister.com).