> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/help-center/help-topics.md).

# Help topics

Find PrimeLister help fast: account, billing, refunds, error messages, troubleshooting for each product, and every way to reach our support team.

Pick what you need help with below.

* **Getting started**: [Quickstart](/getting-started/quickstart.md)
* **Is it safe for my account**: [Account safety](/getting-started/account-safety.md)
* **An error message**: [Error messages](/help-center/error-messages.md)
* **A failed task**: [Retry a failed task](/crosslister-tool/retry-a-failed-task.md)
* **Which plan do I need**: [Choosing a plan](/subscriptions/choosing-a-plan.md)
* **The free trial**: [Free trial](/subscriptions/free-trial.md)
* **Plans, payments or invoices**: [Billing and payments](/subscriptions/billing-and-payments.md)
* **Changing your plan or switching between monthly and yearly**: [Subscribe and change your plan](/subscriptions/change-your-plan.md)
* **Cancelling a plan**: [Cancel your subscription](/subscriptions/cancel-your-subscription.md)
* **My name, password or account settings**: [Account settings](/subscriptions/account-settings.md)
* **A refund**: [Refund policy](/subscriptions/refund-policy.md)
* **Talking to a person**: [Contact support](/help-center/contact-support.md)
* **A referral discount or earning by referring sellers**: [Affiliate and referral program](/subscriptions/affiliate-program.md)
* **A feature idea**: [Suggest a feature](/help-center/suggest-a-feature.md)

The **Help** menu at the top right of the app also has **Report Bug**, **Submit Feedback**, **Changelog** and **Support Articles**.

<figure><img src="https://2392323610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ0VOayfDl9icXhPtyfpP%2Fuploads%2Fs2rX4nN9ddZ1yt3lJjqH%2Fhelp-menu-v3.png?alt=media&#x26;token=35622a93-2a6f-4e01-85c7-7052a4afed9d" alt="Help menu with Report Bug, Submit Feedback, Changelog and Support Articles" width="280"><figcaption><p>The Help menu at the top right</p></figcaption></figure>

## Troubleshooting by product

* [Crosslister Tool troubleshooting](/crosslister-tool/crosslister-troubleshooting.md)
* [Poshmark Automation troubleshooting](/poshmark-automation/poshmark-troubleshooting.md)
* [eBay Automation troubleshooting](/ebay-automation/ebay-troubleshooting.md)
* [Depop Automation troubleshooting](/depop-automation/depop-troubleshooting.md)
* [Mercari Automation troubleshooting](/mercari-automation/mercari-troubleshooting.md)

**Need help?** See [Error messages](/help-center/error-messages.md) or [chat with our team](/help-center/contact-support.md) in the [**PrimeLister app**](https://app.primelister.com).