> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/troubleshooting/clear-ebay-cookies-and-switch-ebay-accounts.md).
# ๐ Clear eBay Cookies & Switch eBay Accounts
#### What This Guide Covers
If eBay keeps signing you in with the **wrong account** when you try to connect it to PrimeLister โ or you want to **disconnect one eBay store and connect a different one** โ this guide will walk you through the full fix in two parts:
* ๐ช **Part 1** โ Clear your eBay cookies so your browser forgets the old eBay account.
* ๐ **Part 2** โ Switch or add a different eBay account inside PrimeLister.
> ๐ก **Tip:** Most "I can't connect the right eBay account" issues come from **cookies**, not PrimeLister. Doing **Part 1 first** saves a lot of back-and-forth.
***
#### When To Use This Guide
Follow these steps if:
* ๐ You want to **switch** your connected eBay store to a different account.
* โ You want to **add a second** eBay account alongside the one you already have.
* โ ๏ธ You keep getting **automatically logged into the wrong account** when trying to connect eBay.
* ๐ Your eBay connection broke and **reconnecting still pulls up the wrong account**.
***
#### Why Clear Cookies First?
When you log in to eBay, your browser saves a small file called a **cookie** that remembers you. The next time you visit eBay, it uses that cookie to log you in automatically.
This becomes a problem when you want to connect a **different** eBay account to PrimeLister. eBay will keep using the saved cookie and connect the *old* account โ no matter how many times you try.
**Clearing your eBay cookies = signing out at the browser level.** After that, eBay will ask you to log in fresh, and you can enter the correct account credentials.
***
### ๐ช Part 1 โ Clear Your eBay Cookies
#### Before You Start
Make sure you have:
* โ **Google Chrome** open
* โ The same Chrome profile you use with **PrimeLister**
***
**Step 1 โ Open eBay**
Go to [**ebay.com**](https://www.ebay.com/).
> โ **You should see** your account name in the top-left corner (for example, *"Hi Leonard!"*). This confirms you're currently signed in with the eBay account we need to sign out from.
***
**Step 2 โ Open Chrome DevTools**
**Right-click** anywhere on the eBay page and choose **Inspect** from the menu.
> ๐ก **Shortcut:** You can also press **F12** (Windows) or **Cmd + Option + I** (Mac) to open DevTools instantly.
A panel will open on the right side of your screen โ that's **DevTools**. Don't worry if it looks technical; you only need to use one tab.
***
**Step 3 โ Open the Application Tab**
At the top of the DevTools panel, look for the **Application** tab.
If you don't see it, click the **ยป** (double arrow) icon at the top of the DevTools toolbar โ a dropdown will appear, and you can choose **Application** from there.
***
**Step 4 โ Clear Site Data**
In the left sidebar of the Application tab:
1. Click **Storage** (it's at the top, under the "Application" section).
2. On the right side, you'll see a big **Clear site data** button.
3. โ **Tick the checkbox** that says **"including third-party cookies"**.
4. Click **Clear site data**.
> โ ๏ธ **Important:** Don't skip the **"including third-party cookies"** checkbox โ without it, eBay may still remember you and log you back in automatically.
***
**Step 5 โ Confirm You're Signed Out**
Close DevTools and **refresh the eBay page**.
> โ **You should see** the eBay homepage with no account name in the top-left (the *"Hi \[Name]!"* greeting will be gone). That means you're successfully signed out and ready for Part 2.
***
### ๐ Part 2 โ Switch or Add Your eBay Account in PrimeLister
Now that your eBay cookies are cleared, let's manage the connection inside PrimeLister.
**Step 1 โ Open My Shops**
Go to the **PrimeLister Cross-listing app** and click **My Shops** in the top navigation bar.
You'll see all your connected platforms listed under **All Shop Connections**.
***
**Step 2 โ Open the eBay Actions Menu**
Find your **eBay** row and click the **โฎ** (three-dot) icon on the right side, under the **ACTIONS** column.
A small menu will pop up with three options. Pick the one that matches what you want to do:
| Option | When To Use It |
| ---------------------- | ----------------------------------------------------------------------------------------------- |
| ๐ **Re-Connect** | Your existing eBay connection broke or expired and you want to re-authorize the **same** store. |
| โ **Add eBay account** | You want to **keep** your current eBay store and connect an **additional** eBay account too. |
| โ **Switch Account** | You want to **replace** your current eBay account with a **different** one. |
> ๐ก **Not sure which to pick?** If you want a totally different eBay store, choose **Switch Account**. If you want to manage multiple eBay stores at once, choose **Add eBay account**.
***
**Step 3 โ Select Your eBay Marketplace**
After clicking your option, a window titled **Select eBay Country** will appear.
* ๐บ๐ธ Choose **United States** for **eBay US**.
* ๐จ๐ฆ Choose **Canada** for **eBay CA**.
* ๐ Click **Different Country** to expand the full list โ UK, France, Germany, Italy, Ireland, Netherlands, India, Hong Kong, Malaysia, and more.
Once selected, click the blue **Connect to eBay** button.
***
**Step 4 โ Sign In With the Correct Account**
You'll be redirected to **eBay's login page**.
Because you cleared your cookies in Part 1, eBay won't auto-fill your old account anymore โ it will ask you to log in from scratch.
> โ **Enter the username and password of the eBay account you actually want to connect to PrimeLister.**
After signing in, eBay will ask you to approve PrimeLister's access. Click **Agree** (or similar wording) to grant permission.
***
**Step 5 โ Confirm the Connection**
You'll be brought back to **My Shops** in PrimeLister.
> โ **You should see** your new eBay account listed with a green **โ Connected** status next to it. That's it โ you're connected to the right store!
***
#### FAQ
**Why doesn't disconnecting in PrimeLister sign me out of eBay?** Disconnecting only removes the link between PrimeLister and eBay โ it doesn't touch your browser session. Your browser keeps using the same login until you clear cookies, which is why almost every "wrong account" issue traces back to this step.
**Do I need to clear cookies if I'm just re-connecting the same account?** No. **Re-Connect** uses your existing account, so the saved session is fine. You only need to clear cookies when you want to connect a **different** eBay account.
**Will clearing eBay site data affect anything else?** No โ it only affects eBay. You'll just need to log back in to eBay next time you visit. Your **PrimeLister account, inventory, listings, and other connected platforms are not touched**.
**Can I connect more than one eBay account to PrimeLister?** Yes! Use **Add eBay account** from the three-dot menu. Each connected eBay store will appear as its own row in **My Shops**.
**My country isn't shown in the "Select eBay Country" list โ where do I find it?** Click **Different Country** in the dialog to expand the full list of supported eBay marketplaces (UK, France, Germany, Italy, Ireland, Netherlands, India, Hong Kong, Malaysia, and others).
**I cleared cookies, but eBay still logs me in automatically โ what now?** Make sure you ticked **"including third-party cookies"** before clicking **Clear site data**. If it still happens:
* Try connecting through an **Incognito window** (this guarantees a fresh session).
* Or repeat Part 1 and don't visit ebay.com again until you're ready to click **Connect to eBay** in PrimeLister.
**Is using DevTools safe?** Yes โ DevTools is a built-in Chrome feature used by web developers every day. You're not changing anything risky; you're just using the official "Clear site data" button that Chrome provides.