> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/troubleshooting/cant-connect-depop-double-check-your-username-or-email.md).

# 🆔 Can't Connect Depop? "Double Check Your Username or Email"

If you try to connect your Depop store to PrimeLister and see this error:

> ❌ **Double check your username or email**

it means the email you entered does not match the one linked to your Depop account. This happens most often for sellers who created their Depop account with **Sign in with Apple**.

***

#### 🔎 Why This Happens

To start the connection, PrimeLister asks for your Depop **email or username**, and Depop checks it against your account. If it does not match, you see the **"double check your username or email"** error.

This is common with **Sign in with Apple** for one of two reasons:

* 🍎 When you sign up with Apple, you can choose **Hide My Email**. In that case Depop stores a private Apple forwarding address (it looks like `something@privaterelay.appleid.com`), not your personal email.
* 📧 Even if you chose **Share My Email**, the address Depop has on file may be different from the one you are typing now.

Either way, the email you entered is not the one Depop has on record, so the connection cannot start.

> 💡 **In short:** Depop does not recognize the email you typed. The most reliable fix is to connect with your **username** instead.

***

#### ✅ Option 1: Connect Using Your Depop Username (Recommended)

Your **username** (your Depop **@handle**) always matches your account, no matter how you signed up. This is the fastest and most reliable fix.

> ℹ️ Your **username** is the **@handle** you log in with (for example `@yourhandle`). It may be different from your shop's display name. You can find it on your Depop profile.

**Step 1.** Open the **Depop app** or [**depop.com**](https://www.depop.com/) and find your **@handle** on your profile.

**Step 2.** In **PrimeLister**, go to the **Depop Automation** connection screen.

**Step 3.** Enter your **Depop username (@handle)** instead of your email.

**Step 4.** Continue with the magic link steps to finish connecting.

> ✅ This avoids the email mismatch completely.

> 📨 **Note for Apple sign-in users:** After you enter your username, Depop sends the magic link to the email on file for your account. If you used **Hide My Email**, that link is delivered to your Apple private address, which forwards to your normal inbox. Check your inbox (and spam folder) for it.

***

#### ✅ Option 2: Update Your Email on Depop, Then Connect

If you would rather connect with a real email you know, you can change your email inside the **Depop app**, then use that email.

> ⚠️ **Important:** Your **email address can only be changed in the Depop app**, not on the Depop website.

**To update your email on Depop:**

**Step 1.** Open the **Depop app**.

**Step 2.** Go to **My Depop**.

**Step 3.** Tap **My account**, then choose **Account settings**.

**Step 4.** Update your **Email address** to the real email you want to use, then tap **Save**.

**Step 5.** Return to **PrimeLister** and connect using that same email.

> 📘 For Depop's full guide on editing your account details, see: [How do I edit my account details?](https://depophelp.zendesk.com/hc/en-gb/articles/360001827348-How-do-I-edit-my-account-details)

***

#### 📋 Quick Summary

| Situation                        | What To Do                                           |
| -------------------------------- | ---------------------------------------------------- |
| 🍎 Signed up with Apple ID       | Connect using your **Depop username (@handle)**      |
| 📧 Want to use a real email      | Change your email in the **Depop app**, then connect |
| ❓ Not sure which email Depop has | Use your **username**, it always works               |