> For the complete documentation index, see [llms.txt](https://docs.primelister.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primelister.com/troubleshooting/browser-compatibility.md).

# 🖥️ Browser Compatibility

Seeing a **blank screen** or having trouble loading PrimeLister? Most of the time it comes down to your browser. This guide will help you check that you're on a supported browser and walk you through the quickest fixes.

> ⚠️ **The PrimeLister Chrome Extension only works on Google Chrome.** If you're using the Cross-lister Tool, you **must** use Chrome — the extension will not function on any other browser.

***

### ✅ Step 1 — Check You're on a Supported Browser

PrimeLister is optimized for the browsers and versions listed below. If you're on an older version (or an unsupported browser), that's the most common cause of a blank screen.

#### 💻 Desktop Browsers

| Browser                 | Supported Version      |
| ----------------------- | ---------------------- |
| ✅ **Chrome**            | Version 54 and above   |
| ✅ **Edge**              | Version 79 and above   |
| ✅ **Safari**            | Version 15.4 and above |
| ✅ **Firefox**           | Version 38 and above   |
| ✅ **Opera**             | Version 41 and above   |
| ❌ **Internet Explorer** | Not supported          |

#### 📱 Mobile Browsers

| Browser                      | Supported Version      |
| ---------------------------- | ---------------------- |
| ✅ **Chrome for Android**     | Version 124 and above  |
| ✅ **Safari on iOS**          | Version 15.4 and above |
| ✅ **Samsung Internet**       | Version 7.2 and above  |
| ✅ **UC Browser for Android** | Version 15.5 and above |
| ✅ **Android Browser**        | Version 124 and above  |
| ❌ **Opera Mini**             | Not supported          |

***

### 🔄 Step 2 — Update Your Browser

Make sure your browser is running the **latest available version**. Browsers update frequently, and an out-of-date version is one of the most common reasons pages fail to load correctly.

> 💡 Most browsers update automatically when you fully close and reopen them. After updating, reload PrimeLister and check if the issue is resolved.

***

### 🛠️ Step 3 — Still Seeing a Blank Screen? Try These Fixes

If you're on a supported, up-to-date browser but still having issues, work through these in order:

#### 1. 🧹 Clear Your Cache and Cookies

Clear your browser's cache and cookies, then reload the page. Old cached data is a frequent cause of display problems.

#### 2. 🧩 Disable Browser Extensions

Some browser extensions (ad blockers, privacy tools, etc.) can interfere with how PrimeLister loads. **Temporarily disable your extensions** and reload the page to see if one of them is the cause.

> 💡 If disabling extensions fixes it, re-enable them **one at a time** and reload after each — that way you can identify exactly which extension is causing the conflict.

***

### 💬 Step 4 — Still Need Help?

If you've tried all the steps above and are still seeing a blank screen, we're here to help.

> 💬 **Contact our support team** via the in-app chat and we'll do our best to get you back up and running. Letting us know your **browser, version, and device** will help us solve it faster.

***

> ⚠️ **Reminder:** The **PrimeLister Chrome Extension works only on Google Chrome.** This is required for the extension to function. If you're trying to use the Cross-lister Tool on another browser, switch to Chrome and install the [PrimeLister Chrome Extension](https://chromewebstore.google.com/detail/cross-listing-poshmark-to/eepbhjeldlodgnndnjofcnnoampciipg).