🖥️ Browser Compatibility

Seeing a blank screen or having trouble loading PrimeLister? Most of the time it comes down to your browser. This guide will help you check that you're on a supported browser and walk you through the quickest fixes.

⚠️ The PrimeLister Chrome Extension only works on Google Chrome. If you're using the Cross-lister Tool, you must use Chrome — the extension will not function on any other browser.

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✅ Step 1 — Check You're on a Supported Browser

PrimeLister is optimized for the browsers and versions listed below. If you're on an older version (or an unsupported browser), that's the most common cause of a blank screen.

💻 Desktop Browsers

Browser	Supported Version
✅ Chrome	Version 54 and above
✅ Edge	Version 79 and above
✅ Safari	Version 15.4 and above
✅ Firefox	Version 38 and above
✅ Opera	Version 41 and above
❌ Internet Explorer	Not supported

📱 Mobile Browsers

Browser	Supported Version
✅ Chrome for Android	Version 124 and above
✅ Safari on iOS	Version 15.4 and above
✅ Samsung Internet	Version 7.2 and above
✅ UC Browser for Android	Version 15.5 and above
✅ Android Browser	Version 124 and above
❌ Opera Mini	Not supported

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🔄 Step 2 — Update Your Browser

Make sure your browser is running the latest available version. Browsers update frequently, and an out-of-date version is one of the most common reasons pages fail to load correctly.

💡 Most browsers update automatically when you fully close and reopen them. After updating, reload PrimeLister and check if the issue is resolved.

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🛠️ Step 3 — Still Seeing a Blank Screen? Try These Fixes

If you're on a supported, up-to-date browser but still having issues, work through these in order:

1. 🧹 Clear Your Cache and Cookies

Clear your browser's cache and cookies, then reload the page. Old cached data is a frequent cause of display problems.

2. 🧩 Disable Browser Extensions

Some browser extensions (ad blockers, privacy tools, etc.) can interfere with how PrimeLister loads. Temporarily disable your extensions and reload the page to see if one of them is the cause.

💡 If disabling extensions fixes it, re-enable them one at a time and reload after each — that way you can identify exactly which extension is causing the conflict.

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💬 Step 4 — Still Need Help?

If you've tried all the steps above and are still seeing a blank screen, we're here to help.

💬 Contact our support team via the in-app chat and we'll do our best to get you back up and running. Letting us know your browser, version, and device will help us solve it faster.

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⚠️ Reminder: The PrimeLister Chrome Extension works only on Google Chrome. This is required for the extension to function. If you're trying to use the Cross-lister Tool on another browser, switch to Chrome and install the PrimeLister Chrome Extension.